Privacy Policy

Effective Date: November 13, 2026
Website: https://pcbuilders.lk (“PCBUILDERS.LK”, “we”, “us”, or “our”)

1. Introduction

PCBUILDERS.LK is committed to protecting the privacy and personal data of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, purchase computer hardware, or use our services.

2. Information We Collect

We collect information you provide directly to us when using our website:

Account Information: Your name, email address, phone number, and billing/shipping address when creating an account or placing an order.
Order & Transaction Information: Details of products purchased, order values, chosen fulfillment method (Home Delivery or In-Store Pickup), and transaction reference IDs. (Note: We do not store credit or debit card numbers; all payments are processed directly by certified third-party payment gateways).
Customer Support: Information you provide when contacting us via WhatsApp, phone, or email regarding quotations, warranty, or order status.

3. Google and Third-Party Social Sign-In Data

When you choose to sign in or register on PCBUILDERS.LK using Google Sign-In (or other third-party authentication providers), we access your information via standard OAuth 2.0 protocols:

Data Accessed: We receive only basic public profile information permitted by Google: your full name, email address, and verified account ID.
Purpose of Use: This data is used exclusively to authenticate your identity, create your PCBUILDERS.LK customer account, and associate your orders and PC Coins loyalty rewards with your verified email address.
Data Protection & Scope: We never request, access, or store any sensitive Google account data, contacts, files, or emails. We do not sell, rent, or transfer your Google user data to any third parties or advertising networks.
Compliance: PCBUILDERS.LK adheres strictly to the Google API Services User Data Policy, including the Limited Use requirements.

4. How We Use Your Information

We use the collected information for the following purposes:

To process, fulfill, and deliver your hardware orders.
To manage your PCBUILDERS customer account and warranty tracking.
To administer the PC Coins loyalty reward program and referral bonuses.
To send essential transactional notifications (order confirmation, ready for pickup, or delivery tracking).
To protect against fraud and unauthorized transactions.

5. Data Sharing and Disclosure

We do not sell or trade your personal information. We share information only with trusted third parties strictly necessary to operate our services:

Payment Gateways: Sampath Bank IPG, Koko BNPL, Payzy, and direct banking partners for secure transaction processing.
Courier Partners: Reputable courier services for delivering Home Delivery orders.
Legal Obligations: If required by law or to protect our legal rights, property, or customer safety.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain your active shopping cart, remember your session, and improve website performance. You may disable cookies through your browser settings, though certain store features may become unavailable.

7. Data Retention and Security

We implement technical and organizational security measures to protect your personal information against unauthorized access, alteration, or disclosure. We retain customer data as long as necessary to fulfill store transactions and comply with warranty and accounting requirements.

8. Your Rights & Account Deletion

You have the right to:

Access and review the personal data associated with your customer account.
Update or correct inaccurate personal information.
Request the permanent deletion of your customer account and associated personal data.

To request data access or account deletion, please contact our support team at [email protected] or via WhatsApp at 0767629227. We will process your request promptly within 3 business days.